Shani Rodriguez still has not made contact with her mother Jacquelina Padilla, who lives in Pueblo, Cabo Rojo.
"The Ohio National Guard is going to pick up them up and take it to Columbus, then fly them to Puerto Rico", according to Mauch. "We have no communication in that area". "I'm afraid to go back and not recognize my home".
While the first commercial flight following the storm touched down at the airport last Friday, in an update on the airport's Facebook page officials report that most flights remain cancelled, there are no international flights, and the airport is operating only 12 commercial flights per day.
At the port in San Juan, a manager for Crowley Shipping told Reuters thousands of containers of aid are being stored at the terminal, but they are waiting for streets to be cleared before dispatching the supplies to Puerto Rican families.
Now Hassberger is proving that. However, he said the island will always be his home.
She considers herself among the lucky ones - at least she's heard from her loved ones.
"It's difficult when you have kids: You want to make sure they have enough food", said Manteiga.
Reached by cellphone on a boat in the San Juan marina, where she found a signal and could charge her phone using a generator, Stephanie Lebron Ricci said she used Rodriguez's Facebook feed to learn about ATMs that were working and gas stations that had reopened.
The challenge now for relief agencies is getting supplies onto the island.
"The airport is chaotic", said De Valle's sister, Jenyvette Vega, 28, who moved to New York five years ago. We can use more help. All items must be unopened and in their original packaging.
The Connecticut Food Bank is a member of Feeding America, which helps to coordinate emergency responses.
Groups will also have some special help when it comes to loading the donations.
"We just hope that it gets to Puerto Rico as soon as possible, because there's a lot of people in dire straits", Zapata said. He was transported to Puerto Rico to be hospitalized.
With takeoff and landing slots limited, airlines say they are also using larger planes than normal to handle more people. "Seeing people trying to get out of the house, crawling through the walls, trying to go everywhere just to get air, just to get alive".
"Charlie and I adore everything about the culture and the people of Puerto Rico". "We'll do whatever needs to be done".